We strive to ship all orders the next work day after the order is placed. Orders placed on a Saturday or Sunday will process and ship on Monday.
If you notice that your order has not shipped on time, please let us know at support@pedors.com and we will get right back to you with an update.
If your order is shipping to an address in the USA, you can select FREE 3DAY shipping during checkout. You can select to have your order shipped UPS or USPS.
Are you in the USA and need to return something? Don't worry we have you covered, for free. If you are returning for a refund or an exchagne, it is FREE shipping all the way, either USPS Priority or UPS Ground.
Please ensure your items are repackaged neatly in their original packaging and placed inside a shipping box. Put the attached label on the outside of the shipping box. For incomplete or damaged shoe-box returns, a $20 re-boxing fee may be assessed.
You may return undamaged items that are in new, unused condition within 90 days of delivery for a full refund. We pay the return shipping costs either if you want to exchange for something else or simply get 100% money back, no questions asked. We actively encourage you to try any product on the site in your home.
If the product does not meet your expectations we will gladly issue you a full, 100% refund.
Over the past 25 years we helped countless people to walk in comfort again, but don't just take our word for it, READ THE THOUSANDS OF FIVE STAR REVIEWS HERE.
The entire website of pedors.com is encrypted and secure, including the checkout. Be sure to always look for the padlock icon in the URL bar of any website you purchase from. You can also click the padlock icon for more informatoin about the security of each website you visit.
Return / Exchange / Refund Update
If you would like an update of where in the process your return/refund/exchange is please fill in this quick form.
Expedited Shipping
Expedited shipping is available when needed. Please note that there is an additional cost for this service dependent upon how quickly you require your order.
Expedited orders will ship the following work day at the level of service you require.
Please note UPS does not count weekend days when calculating delivery times.
Next Day Air Examples
• Ordered on Wednesday, shipped on Thursday, delivered on Friday.
• Ordered on Thursday, shipped on Friday, delivered on Monday.
2 Day Air Examples
• Ordered on Wednesday, shipped on Thursday, delivered on Monday.
• Ordered on Thursday, shipped on Friday, delivered on Tuesday.
USPS Priority service is a more affordable expedited shipping option that can often save money and may deliver on Saturdays. However it should be noted that the service level is not guaranteed by the US Mail.
Emergency Shipments
If you have an emergency shipment that needs personal attention please call 800 750 6729. We will make every effort to accommodate your needs and get the order shipped the same day Next Day Air. An example of an emergency shipment might be that it is Thursday and you need shoes for yourself or a relative leaving hospital on Friday. Please use this service appropriately.
INTERNATIONAL SHIPPING (INCLUDES CANADA)
Pedors.com is pleased to ship worldwide through UPS / DHL - with duties & taxes prepaid.
Extra Canadian Option: Also, we now offer a Flat Rate $49 option to ship via USPS + Canada Post. This option DOES NOT include duties & taxes and you MAY have to pay those at time of delivery.
***CANADA DISCOUNT - To help ameliorate the costs of shipping to Canada you can use the checkout code: CanadaShip
This code will reduce the shipping cost by $30. This code can not be combined with other codes. ***
Simply add any items you wish to purchase in your shopping cart and choose the level of service you require at checkout.
If you prepay duties and taxes when you checkout there will be no additional funds collected upon delivery.
This ensures that:
a) There are no extra cost-surprises on delivery
b) The package gets to you in a timely mannner and is not delayed at the border.
INTERNATIONAL RETURNS (INCLUDES CANADA)
Internatoinal Pedors.com orders may be returned within 30 days of the original order delivery date.
To process your International Return, simply fill out the returns form here. We will send you instructions of where to send your return. Return shipping costs are paid for by the customer.
Do I get a free exchange?
Unfortunately due to the costs involved with shipping and duties we can't offer that service to international customers. This policy applies to Canadian shoppers too.